Arifur Rahman

Own the day-to-day CRM and platform operations stack across Keap, Kajabi, GoHighLevel, and WordPress for Wendy DeRosa and the School of Intuitive Studies.

• Took over an evolving CRM environment, initially to clean up Keap, then expanded into the company's primary CRM management and systems administration role.
• Fixed broken automation and system gaps across lead capture, follow-up, customer journeys, course access, and ongoing operational workflows.
• Performed CRM data cleanup, imports, exports, backups, and structural maintenance to improve data quality and platform reliability.
• Managed full CRM operations across Keap, Kajabi, and GoHighLevel, including WordPress administration, course delivery, subscription systems, and online community configuration.
• Supported marketing, operations, and customer support workflows as a cross-functional technical lead, helping the team work from a more reliable system.
• Stepped in during a marketing transition to keep Facebook ad lead flow moving into the automation stack and identified gaps in the previous setup that were limiting growth.
• Continue to provide ongoing support, maintenance, operational improvement, and systems oversight as the business evolves.

Independent consulting across CRM rebuilds, automation repair, membership workflows, implementation, QA, documentation, and operational cleanup.

• Delivered CRM rebuilds, automation repair, integrations, membership workflows, checkout automation, and operational cleanup for international clients.
• Work spans audit, implementation, QA, documentation, and handoff across Keap, Ontraport, WordPress, Zapier, GoHighLevel, HubSpot, Kajabi, LearnDash, and related tools.
• Long-term delivery history includes direct clients, retained support, and Upwork engagements built around stable systems ownership rather than one-off fixes.

Managed Ontraport operations across lifecycle automation, segmentation, campaign logic, and reporting consistency.

• Supported ongoing CRM administration across marketing, sales, and ecommerce workflows.
• Managed segmentation, campaign logic, and reporting visibility for a health education brand with ongoing lifecycle work.

Provided ongoing WordPress, Keap, and ecommerce support to keep enrollment-period operations stable.

• Maintained WordPress, Keap, and membership-related systems during active enrollment cycles.
• Supported ongoing operational stability around customer access, ecommerce workflows, and site administration.

Built and maintained Ontraport campaigns for ad leads, PDF offers, webinar registration, follow-up, and launch QA.

• Managed webinar registration, reminder, follow-up, and launch support workflows inside Ontraport.
• Kept lead capture and campaign delivery functioning across launch-related automations.

WendyDeRosa.com / School of Intuitive Studies systems administration

Stack: Keap, Kajabi, GoHighLevel, WordPress

Problem: An evolving CRM and course-delivery stack needed reliable day-to-day ownership, cleanup, and cross-functional support.

What I changed: Stepped in first to clean up Keap, then expanded into the primary CRM management and systems administration role across lead flow, customer journeys, course operations, subscriptions, and platform maintenance.

Outcome: The business has ongoing CRM ownership, cleaner data handling, and more dependable operational oversight across marketing, operations, and customer support.

Lead nurture rebuild

Stack: Keap, Zapier, Calendly

Problem: Lead capture and nurture logic had become unreliable, and reporting was difficult to trust.

What I changed: Rebuilt nurture paths, cleaned segmentation logic, and restored the reporting structure.

Outcome: Follow-up resumed cleanly and the client had a setup the team could manage with more confidence.

Course launch and onboarding automation

Stack: GoHighLevel, Kajabi, Stripe

Problem: Launch and onboarding automation depended on fragile handoffs between forms, payments, and delivery.

What I changed: Reworked the automation paths and QA across intake, payment, and access steps.

Outcome: The onboarding experience became more dependable for both the team and new customers.

Keap checkout and fulfillment automation

Stack: Keap, Stripe, PayPal

Problem: Installment handling, checkout logic, and post-purchase follow-up were creating extra manual cleanup.

What I changed: Implemented clearer purchase, installment, promo, and post-purchase workflows with stronger handoff logic.

Outcome: Purchase operations became easier to run and less dependent on manual intervention.

Built With Science ongoing CRM operations support

Stack: Ontraport

Problem: A health education brand needed stable segmentation, campaign logic, and reporting across ongoing lifecycle work.

What I changed: Managed CRM operations, lifecycle segmentation, and campaign logic across marketing, sales, and ecommerce workflows.

Outcome: The team had steadier automation support and more consistent operational visibility.

Webinar and event campaign operations

Stack: Ontraport

Problem: Lead magnets, webinar registration, reminders, and follow-up needed to stay coordinated through live launch periods.

What I changed: Built and maintained campaigns for ad leads, PDF offers, webinar registration, follow-up, and launch QA.

Outcome: Launch-related lead flow and event automation stayed organized through ongoing campaign work.